# Business Context (Reference: https://docs.iqra.bot/build/knowledge/context)

**Context** refers to the structured facts about your business. Unlike the Knowledge Base (which is for documents), Context is for specific entities that have defined properties like "Name", "Price", or "Opening Hours".

The Injection Strategy [#the-injection-strategy]

**How to handle large catalogs without breaking the context window.**

If you have 50 products, putting every full description into the Agent's System Prompt would be expensive and confuse the LLM. Iqra AI uses a **Summary + Tool** strategy.

<Mermaid
  chart="graph TD
    Data[Product: 'Pro Toothbrush']
    Data -->|Name & Short Desc| Prompt[System Prompt]
    Data -->|Full Desc & Metadata| Tool[Internal Tool]
    
    User[User] -->|Asks: Do you sell toothbrushes?| Agent
    Prompt -->|Yes, I see 'Pro Toothbrush' in my list| Agent
    Agent -->|Execute: Get Product Details| Tool
    Tool -->|Returns: It has 3 modes and costs $50| Agent
    Agent -->|Response| User
    
    style Prompt fill:#2563eb,stroke:#333,stroke-width:2px,color:#fff
    style Tool fill:#16a34a,stroke:#333,stroke-width:2px,color:#fff"
/>

1. **Injected:** The Agent *always* knows the **Name** and **Short Description** of your entities.
2. **Retrievable:** The Agent uses an internal tool to fetch **Full Description**, **Pricing**, and **Metadata** only when the user specifically asks.

***

Context Modules [#context-modules]

1. Branding [#1-branding]

Global variables for the business identity.

* **Fields:** Business Name, Website, Support Email, Support Phone.
* **Usage:** Automatically available to the agent to answer questions like "What is your website?".

2. Branches [#2-branches]

Physical locations of the business.

* **Fields:** Name, Address, Phone, Email, Google Maps Link.
* **Working Hours:** Structured opening/closing times per day.
* **Usage:** "Where is your nearest branch?" or "Are you open right now?"

3. Services & Products [#3-services--products]

The catalog of what the business offers.

* **Name:** The identifier (e.g., "Dental Cleaning").
* **Short Description:** One sentence summary (e.g., "Routine plaque removal"). *Injected into Prompt.*
* **Full Description:** Detailed specs, pricing, or procedures. *Retrieved via Tool.*
* **Branch Availability:** Link specific services to specific branches.

***

Managing Context [#managing-context]

<Steps>
  <Step>
    Add Data [#add-data]

    Navigate to **Business Dashboard** -> **Context**. Select the module (e.g., **Products**) and click **Add Product**.
  </Step>

  <Step>
    Fill Details [#fill-details]

    Enter the required information. Be concise with the **Short Description** as it consumes tokens in every call. Be verbose with the **Full Description**.
  </Step>

  <Step>
    Enable in Agent [#enable-in-agent]

    Data is not automatically added to every agent. You must enable it explicitly.

    1. Go to **Agents**.
    2. Edit your Agent.
    3. Go to the **Context Tab**.
    4. Toggle **Enable Products** (and others).
  </Step>
</Steps>

Advanced: Metadata [#advanced-metadata]

For Services and Products, you can add custom **Key/Value** pairs.

* *Example:* `sku: 12345`, `stock_status: in_stock`.
* The agent can read these fields when retrieving details, allowing for dynamic answers based on custom attributes.