# Make Calls (Reference: https://docs.iqra.bot/build/operations/manual-calls)

The **Make Calls** interface is your command center for outbound traffic. Located in the sidebar, it allows you to bypass the API and trigger calls directly from the UI.

1. Single Call (Testing) [#1-single-call-testing]

Designed for rapid QA. Use this to verify your Script logic before launching a campaign.

<Steps>
  <Step>
    Select Campaign [#select-campaign]

    Choose the [Outbound Campaign](/build/campaigns/outbound). This loads the default Agent, Script, and Caller ID strategy.
  </Step>

  <Step>
    Enter Destination [#enter-destination]

    Enter the phone number in **E.164** format (e.g., `+1234567890`).
  </Step>

  <Step>
    Fill Variables [#fill-variables]

    The system automatically detects variables in your script.

    * **Base Values:** You can fill in default values (e.g., `customer_name` = "Test User") here.
  </Step>

  <Step>
    Launch [#launch]

    Click **Launch Call**. The system places the call immediately.
  </Step>
</Steps>

***

2. Bulk Calls (CSV Upload) [#2-bulk-calls-csv-upload]

The Bulk Call engine is designed for scale. You can upload thousands of contacts, and the system will process them according to your concurrency limits.

Base Configuration vs. Overrides [#base-configuration-vs-overrides]

* **Base Config:** You set default variables in the UI (e.g., `campaign_name` = "Winter Sale").
* **CSV Overrides:** Any value in the CSV row **overrides** the base configuration for that specific call.

The CSV Schema [#the-csv-schema]

Iqra AI supports a sophisticated CSV format that allows you to change the Agent, Language, or Retries *per row*.

**Required Column:**

* `to_number`: The destination phone number (International format).

**Advanced Columns (Optional):**

| Header                            | Description                                                          |
| :-------------------------------- | :------------------------------------------------------------------- |
| `from_number_id`                  | Override the Caller ID (Must be a valid UUID from your Numbers tab). |
| `dynamic_variables`               | A JSON object string containing specific variable values.            |
| `override_agent_id`               | UUID of a different Agent to handle this specific call.              |
| `override_agent_script_id`        | UUID of a different Script to run.                                   |
| `override_agent_language_code`    | Force a language (e.g., `en`, `ar`) for this call.                   |
| `override_retry_on_call_declined` | JSON configuration for retry logic.                                  |

Example CSV Data [#example-csv-data]

Notice how `dynamic_variables` accepts a JSON object for complex data injection.

```csv
to_number,dynamic_variables,override_agent_language_code
+96899999999,"{""first_name"": ""Ali"", ""balance"": 500}",en
+97150000000,"{""first_name"": ""Fatima"", ""balance"": 120}",ar
```

<Callout type="warn" title="CSV Formatting">
  When putting JSON inside a CSV column, you must escape double quotes by doubling them (e.g., `""key"": ""value""`).
</Callout>

***

Scheduling & Expiry [#scheduling--expiry]

You don't have to call everyone right now. You can manage the **Time Window** of the blast.

1. Start Time [#1-start-time]

* **Immediate:** Begins processing the queue instantly.
* **Scheduled:** Holds the queue until a specific future date/time.

2. Max Schedule Try (Expiry)  [#2-max-schedule-try-expiry-]

This is a critical "Safety Switch."

* **The Problem:** You upload 5,000 leads at 4:00 PM. Your concurrency limit is 10 calls. The queue is slow. By 9:00 PM, the system is still dialing, disturbing people at night.
* **The Solution:** Set **Max Schedule Try** to `08:00 PM`.
* **Behavior:** If a queued call attempts to launch *after* 8:00 PM, the system **cancels** it automatically.

***

Monitoring Progress [#monitoring-progress]

Once launched, the job creates a **Queue**.

1. Go to the **Conversations Tab**.
2. Filter by **Status: Queued**.
3. **Concurrency:** The system respects the limits defined in your [Billing Plan](/platform/billing). If you have 50 slots, it processes 50 rows at a time.