# Make a Phone Call (Reference: https://docs.iqra.bot/intro/quick-start/outbound)

Now that you have an [Agent and Script](/intro/quick-start), let's give it a voice on the telephone network.

Iqra AI uses a **BYOC (Bring Your Own Carrier)** model. You connect your own Twilio, Telnyx, or SIP account. This gives you full control over your phone numbers and billing rates.

Prerequisites [#prerequisites]

* A **Twilio** or **Telnyx** account with a purchased phone number.
* **Account SID** and **Auth Token** (or API Key) from your carrier.

***

<Steps>
  <Step>
    Connect Telephony Integration [#connect-telephony-integration]

    1. Navigate to **Business Dashboard** → **Integrations**.
    2. Click **Add Integration** → Select **Twilio** (or your preferred provider).
    3. Enter your **Account SID** and **Auth Token**.
    4. **Default Number:** (Optional) Select a number to use as default.
    5. Click **Save**.

    <Callout type="info" title="Deep Dive">
      Using a different carrier? Check our specific guides for **[Twilio](/integrations/telephony/twilio)**, **[Telnyx](/integrations/telephony/telnyx)**, or generic **[SIP Trunking](/integrations/telephony/sip-trunking)**.
    </Callout>
  </Step>

  <Step>
    Add Phone Number & Region [#add-phone-number--region]

    We need to register the number in Iqra AI to handle routing.

    1. Go to the **Numbers Tab**.
    2. Click **Add Number**.
    3. **Provider:** Select the integration you just added.
    4. **Number:** Enter the number in **E.164 format** (e.g., `+1234567890`).
    5. **Route Server (Critical):** Select the region closest to where this number is based (e.g., `US-East` for a US number).

    <Callout type="info" title="Deep Dive">
      Understanding latency is crucial. Read about our **[Multi-Region Architecture](/intro/concepts#latency-and-regions)** to optimize your voice delay.
    </Callout>
  </Step>

  <Step>
    Create Outbound Campaign [#create-outbound-campaign]

    A "Campaign" links your Agent to a phone number strategy.

    1. Go to **Routing** → **Outbound Campaigns**.
    2. Click **Add Campaign**.
    3. **Agent:** Select the "Iqra" agent you created.
    4. **Script:** Select your script.
    5. **Number Strategy:** Select your Twilio integration.
    6. **Voicemail Detection:** Leave as default (Enabled) for now.
    7. Save the Campaign.

    <Callout type="info" title="Deep Dive">
      **[Outbound campaigns](/build/campaigns/outbound)** are powerful. Learn how to configure **[Voicemail Detection (AMD)](/build/campaigns/outbound#voicemail-detection)** and **[Retry Logic](/build/campaigns/outbound#retry-logic)** for busy signals.
    </Callout>
  </Step>

  <Step>
    Launch the Call [#launch-the-call]

    The moment of truth.

    1. Click the **Make Calls** button (Top Right or Sidebar).
    2. Select **Single Call**.
    3. **Campaign:** Select the campaign you just created.
    4. **To Number:** Enter your personal mobile number.
    5. Click **Launch Call**.

    **What happens next?**

    1. Your phone will ring.
    2. When you pick up, the AI will detect your voice (or silence).
    3. It will speak the greeting defined in your Agent: *"Hello! Thanks for calling Medina Dental..."*

    <Callout type="tip" title="Going Big?">
      The **[Make Calls](/build/operations/manual-calls)** tool also supports **[Bulk CSV Uploads](/build/operations/manual-calls#bulk-calls-csv-upload)**. You can upload a spreadsheet of 10,000 leads, map columns to script variables (e.g. `{{ Name }}`), and launch a mass campaign instantly.
    </Callout>
  </Step>
</Steps>

Troubleshooting [#troubleshooting]

* **Call Failed immediately?** Check the **Logs** tab. If the error is `Provider Error`, check your Twilio/Telnyx Geo-Permissions or credit balance.
* **Latency is high?** Check if your **Phone Number Region**, **Iqra Route Server**, and **AI Integrations (LLM/TTS)** are all in the same geographic region (e.g., all in US East).