Routing Overview
Connecting your Agents to communication channels like Telephony and Web.
An Agent and a Script are just code sitting on a server. To make them useful, you need to connect them to a communication channel.
Routing is the "Bridge" layer of Iqra AI. It defines the rules for how a conversation starts, which Agent handles it, and what happens when it ends.
The Connection Logic
Campaign Types
Iqra AI supports three distinct types of conversation flows today.
Inbound Routing
Reactive. Handle calls coming into your business phone numbers.
- Features: Multi-language IVR ("Press 1 for English"), Queue management, Fallback routing.
Outbound Campaigns
Proactive. Trigger calls out to your customers (Single or Bulk CSV).
- Features: Retry logic (Busy/No Answer), Voicemail Detection (AMD), Local presence dialing.
Web Campaigns
Digital. Real-time voice sessions inside a browser or mobile app via WebRTC.
- Features: Low latency, secure socket connections, frontend widget integration.
Future Roadmap: Omni-Channel
We are actively working to bring your agents to every platform your customers use.
WhatsApp Audio
Coming Soon. Native routing for WhatsApp Voice Calls, allowing you to bypass traditional PSTN costs entirely.
Meeting Bots
Coming Soon. Agents that can join Google Meet, Microsoft Teams, or Zoom calls to participate or take notes.
App Integrations
Coming Soon. Direct integrations for Telegram Voice and Messenger.