Post Analysis

Voice conversations are unstructured. A 10-minute call is just a blob of text. Post Analysis uses an LLM to process the transcript immediately after the call ends, converting it into structured business data.

The Analysis Pipeline

Creating a Template

You define your analysis rules in a Template. This allows you to reuse the same extraction logic across multiple campaigns.

Navigate to Business Dashboard -> Post Analysis -> Add Template.

1. Summary

The simplest form of analysis.

• Prompt: You can guide the AI.
  • Default: "Summarize the conversation."
  • Custom: "Summarize the user's complaints specifically focusing on technical issues."

2. Conversation Tags

Classify calls into buckets for reporting. Iqra AI supports Hierarchical Tags (up to 5 levels deep).

• Top Level: e.g., "Sales", "Support".
• Child Level: e.g., "Sales" > "Interested", "Sales" > "Not Interested".

Configuration:

• Description: Tell the AI when to apply this tag. (e.g., "Apply this if the user asks for pricing").
• Multi-Select: Can a call have multiple tags from the same level?

3. Data Extraction (JSON)

This is the most powerful feature. You define a Schema, and the AI fills it out.

Supported Data Types:

• String: Text values (e.g., Names, Feedback).
• Number: Amounts, Quantities.
• Boolean: True/False flags (e.g., is_urgent).
• Datetime: Standardized timestamps (e.g., 2023-10-27T10:00:00Z).
• Enum (Options): Restricts the AI to a specific list (e.g., [Low, Medium, High]).

Conditional Logic

You can create dynamic extraction rules. Why extract a "Cancellation Reason" if the user didn't cancel?

• Logic: If user_cancelled (Boolean) is True, Then extract cancellation_reason (String).
• Benefit: Keeps your data clean and reduces hallucinations.

Using the Data

Once you have created a template, you must Assign it.

1. Go to your Inbound or Outbound Campaign.
2. Navigate to the Post Analysis tab.
3. Select your Template.

Viewing Results

• Dashboard: Open the Conversations Tab and click on a call details view. You will see the analysis card.
• API/Webhook: The analysis result is sent in the Call Ended webhook payload.

{
  "session_id": "...",
  "summary": "User called about login issues. Reset password successfully.",
  "tags": ["Support", "Resolved"],
  "extracted_data": {
    "issue_type": "Login",
    "customer_mood": "Frustrated",
    "ticket_id": 12345
  }
}