Connections Overview
Manage external connectivity via API Integrations, Phone Numbers, and Custom Tools.
To be useful, an Agent must be connected to the world. This section manages the "External Interface" of your workspace—the pipes that let data and audio flow in and out.
The Connectivity Stack
It is important to understand the relationship between these three modules:
- Integrations: The Keys. (e.g., Your Twilio Account credentials).
- Phone Numbers: The Assets. (e.g., The specific +1 number purchased from Twilio).
- Custom Tools: The Actions. (e.g., A webhook to update your CRM).
Architecture Flow
Workspace Modules
Integrations
The Key Vault. Connect third-party providers.
- AI: LLM, TTS, STT keys.
- Telephony: Twilio, Telnyx, SIP credentials.
Phone Numbers
The Lines. Manage your BYOC (Bring Your Own Carrier) numbers.
- Region Control: Assign numbers to specific server regions for low latency.
- Webhooks: Configure carrier routing.
Custom Tools
The Hands. Build raw HTTP webhooks to connect your agent to internal APIs.
- Define Input Schemas (what variables to send).
- Write JavaScript to parse the response into natural language.