Billing & Plans
Managing subscriptions, credit balances, payment methods, and invoices.
Iqra AI operates on a Hybrid Pricing Model designed for flexibility. It combines the stability of a monthly subscription (for access and base limits) with the scalability of a pre-paid credit balance (for usage).
The Credit System
Think of your account as a digital wallet. You maintain a Credit Balance which is used to pay for consumption.
Deduction Logic (Post-Call)
Unlike prepaid phones that cut you off mid-sentence, Iqra AI prioritizes the customer experience.
- Usage Occurs: A call is made, Conversation Minutes/Voicemail Detection/Etc are consumed.
- Calculation: Once the session ends, the total cost is calculated based on your plan's unit price.
- Deduction: The cost is deducted from your balance.
Negative Balances
Because deductions happen after the activity finishes, it is possible for your balance to go negative (e.g., if a long call exceeds your remaining $1.00).
Services will be paused immediately after a negative balance is detected until you top up to a positive balance.
Subscription Components
Your Plan consists of two distinct types of charges.
1. Recurring Features (Rentals)
These are fixed monthly costs for assets you "hold".
- Examples: Phone Numbers, Whitelabel License, User Seats.
- Billing: Charged automatically to your default card on your monthly renewal date.
2. Usage-Based Features (Consumables)
These are variable costs for activity (Minutes, Tokens, Storage).
- Included Quota: Most plans come with a "Free Allowance" (e.g., 500 Minutes). Usage is drawn from here first.
- Pay-As-You-Go: Once your included quota is exhausted, further usage is deducted from your Credit Balance at the unit price defined in your plan.
Payment Methods
We support major Credit and Debit cards (Visa, Mastercard, Amex).
Add a New Card
- Navigate to Billing -> Payment Methods.
- Click Add Payment Method.
- Enter your card details securely.
Verification Charge
To ensure the card is valid, our payment processor initiates a small Temporary Hold (approx $1.00).
- Note: This is not a charge. It is immediately voided/refunded.
Set as Default
If you have multiple cards, you must mark one as Default. This card will be used for:
- Monthly Subscription Renewals.
- Auto-Refill triggers.
Auto-Refill
Preventing Service Interruption
To ensure your agents never go offline due to a low balance, we highly recommend configuring Auto-Refill.
- Navigate to the Billing Overview.
- Scroll to the Auto-Refill card.
- Threshold: Set the trigger amount (e.g., "If balance falls below $20").
- Top Up Amount: Set the refill amount (e.g., "Add $100").
- Toggle the switch to ON.
Billing History & Invoices
The Billing History tab provides a comprehensive audit trail of all financial transactions.
- Statuses:
Paid: Successful transaction.Failed: Card declined or error.Checkout: A payment session was started but not completed.
- Invoices: Click on any
Paidtransaction to view details and download an official PDF Receipt for your accounting.