Make a Phone Call
Connect a telephony carrier and launch your first outbound AI call.
Now that you have an Agent and Script, let's give it a voice on the telephone network.
Iqra AI uses a BYOC (Bring Your Own Carrier) model. You connect your own Twilio, Telnyx, or SIP account. This gives you full control over your phone numbers and billing rates.
Prerequisites
- A Twilio or Telnyx account with a purchased phone number.
- Account SID and Auth Token (or API Key) from your carrier.
Connect Telephony Integration
- Navigate to Business Dashboard → Integrations.
- Click Add Integration → Select Twilio (or your preferred provider).
- Enter your Account SID and Auth Token.
- Default Number: (Optional) Select a number to use as default.
- Click Save.
Deep Dive
Using a different carrier? Check our specific guides for Twilio, Telnyx, or generic SIP Trunking.
Add Phone Number & Region
We need to register the number in Iqra AI to handle routing.
- Go to the Numbers Tab.
- Click Add Number.
- Provider: Select the integration you just added.
- Number: Enter the number in E.164 format (e.g.,
+1234567890). - Route Server (Critical): Select the region closest to where this number is based (e.g.,
US-Eastfor a US number).
Deep Dive
Understanding latency is crucial. Read about our Multi-Region Architecture to optimize your voice delay.
Create Outbound Campaign
A "Campaign" links your Agent to a phone number strategy.
- Go to Routing → Outbound Campaigns.
- Click Add Campaign.
- Agent: Select the "Iqra" agent you created.
- Script: Select your script.
- Number Strategy: Select your Twilio integration.
- Voicemail Detection: Leave as default (Enabled) for now.
- Save the Campaign.
Deep Dive
Outbound campaigns are powerful. Learn how to configure Voicemail Detection (AMD) and Retry Logic for busy signals.
Launch the Call
The moment of truth.
- Click the Make Calls button (Top Right or Sidebar).
- Select Single Call.
- Campaign: Select the campaign you just created.
- To Number: Enter your personal mobile number.
- Click Launch Call.
What happens next?
- Your phone will ring.
- When you pick up, the AI will detect your voice (or silence).
- It will speak the greeting defined in your Agent: "Hello! Thanks for calling Medina Dental..."
Going Big?
The Make Calls tool also supports Bulk CSV Uploads. You can upload a spreadsheet of 10,000 leads, map columns to script variables (e.g. {{ Name }}), and launch a mass campaign instantly.
Troubleshooting
- Call Failed immediately? Check the Logs tab. If the error is
Provider Error, check your Twilio/Telnyx Geo-Permissions or credit balance. - Latency is high? Check if your Phone Number Region, Iqra Route Server, and AI Integrations (LLM/TTS) are all in the same geographic region (e.g., all in US East).